In this day and age, we have instant access to almost all of the information we need while we are on the go. Our mobile phones are like those little tricorders and keep us well connected. We do seem to be on the go more and accessing more and more on that mobile device that is in our pockets and purses. While many of us do have access to our personal and corporate emails through to our phones, it can sometimes not be the most convenient way to be checking and responding to emails, and critically important messages may be overlooked.

To assist you in keeping tabs on important things we are pleased to announce a new way to get notified – by Text Message/SMS. This awesome new service and been tailor made to focus on key areas: keeping your account secure, and service impacting messages. You get lots of emails, and you don’t need a text message from us for each and every piece of email we send out – we know that.
And what’s even more awesome, you can actually opt in and opt out to ONLY the messages that matter to you.

This service is not to be used to contact you for marketing or sales purposes, we aren’t in the business of using this to spam you. This optional, opt in service only is for keeping you informed as you want and sending you critical information that is time sensitive and things you would want to be kept in the loop on. It will also not replace any emails you get from us.

Because we don’t want to bug you in the middle of the night, anything that would generate a text message/SMS between 7pm PST and 8am PST would be queued and sent out at 8am PST. Sorry, this service cannot be customized to your specific time zone, but we’ve done our best to ensure that messages are not going out too late or too early for the Western Hemisphere.

Here’s how easy it is to set this up

Step 1: Add your Number

– Log in to our client area at

– On the very top right, see the drop down that says Hello (Your Name)

– Select Edit Details









– Input your cell phone number that you want to receive the text messages in the SMS Number Field

– Press Save



















Step 2 (Optional): Edit Your Preferences

– Click on SMS Center on the bottom left

– Untick or tick on any messages you want to disable or enable

– If you Disable All, the only messages you would ever receive from us would be if there was a critical service impacting issue affecting our network, or very selected security related matters pertaining to your account.

– Press Save












If there are really some important messages you’d be interested in receiving, please reach out to us or reply this to post. We’d be happy to consider additional messages to send out based on feedback we get.

NOTE: Only one Text Message/SMS number can be inputted on an account, and it is added on the main account profile. You can add any number there you wish to receive these messages by Text Message/SMS

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