Posted on September 7, 2021

Managed Microsoft 365: Raising the Bar with the Same Expert Support

Ready for a new product catering to the unique needs of Microsoft Office users?

Over the past few years, a number of our clients have reached out to us. They’ve been looking to migrate – yet few know where to start.

In line with our commitment to excellent service and 24/7/365 support, we’ve launched a comprehensive, three-tiered Managed Microsoft 365 offering.

Introducing Microsoft 365
In the age of remote work, Microsoft 365 (Formerly Office 365) involves so much more than email. And whether staff are connecting internally on Teams, touching base with their own clients and clients, or securely storing Excel or Word documents, people deserve to have the productivity tools they need at their fingertips.

With that, in addition to delivering the same round-the-clock support clients know and trust, we are now managing all our clients’ Microsoft365 needs – promoting communication, collaboration, and working as a team using any Microsoft productivity app on any device.

From Microsoft Teams to OneDrive, and other Office apps, the offering’s versatility, ease of use, and return on investment are unparalleled.

Three Tiers of Expert Support
Microsoft 365 users can choose from three FullHost support plans, each with its own level of support services. Some plans include “end user support” and “screenshares,” where the hosting provider can connect directly to the end-users – troubleshooting issues with the client on their device.

Our three support plans are as follows:

Standard – Includes unlimited online self-service help, two-hour initial response guarantee, and ticket support.

Gold – Includes unlimited online self-service help, one-hour initial response guarantee, ticket support, chat support, end user support, and screenshares.

Enterprise – Includes unlimited online self-service help, 30-minute initial response guarantee, ticket support, chat support, end user support, screenshares, phone support, onsite services, technical account manager, and enhanced compliance support.

The Benefits of FullHost’s Microsoft 365 Offering
FullHost will handle the entire migration from existing systems at no cost to the client.

That’s right: All plans will include the free migrations of data from either other providers, or our own email products. Local IT firms often charge more upfront to complete these types of migrations, and the sales calls and meetings involved take up precious time.

We, however, can get you started within minutes of registration. And while we’ll continue offering our own email hosting solutions here in Canada, one thing is certain: FullHost is providing a choice for clients interested in Microsoft 365 – backed by our commitment to exceeding expectations with seamless 24/7 support.

Connect with FullHost Today
Ready to get started with our Microsoft 365 offering? Have questions about other managed cloud services? Please contact us with questions or for more information.


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