Over the last few days, we are seeing an increase in support tickets coming in to us that are requesting you to provide your password to your email, as well as a whole bunch of other similar messages that are trying to trick you in to giving your passwords and credentials.

More of us are easily recognizing these as spam messages, and they are.

When security is often addressed, the focus often comes in to the technology but people play as big a role, and constantly reviewing with you and your staff the importance of properly protecting your data and passwords:

  • We will never ask you to verify your password, particularly in this manner. Never send password in plain text in your email, or complete any web forms.
  • If we require any data such as passwords, we will ask you to send this through our client portal as we have a sensitive data section in our tickets to send this securely to us.
  • Check the URL and domain that any web form looks to be coming from.
  • It’s also very easy for people to spoof an email address to look like it’s coming from someone else. If you are unsure of a message coming from someone, call them or send a message outside of email to check in with them.

Always be safe with your sensitive information. Never give out a password, or other personally identifiable information. And when in doubt, ask someone. And if you think you’ve disclosed your information report it.

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