Managed
Cloud VPS

When we are tasked with managing your server for you, we treat your server with the same due care and attention that we place on our own servers. With our over 15 years of experience in the hosting industry and managing and securing servers, our first and foremost goal is to provide the highest level of security so you can rest easy that the default protection will protect your server and applications against most of the standard attacks, such as brute force and other intrusion preventions.

From the initial onboarding process, your server goes through a rigorous hardening process that minimizes access to what you and your server need, and block access to unnecessary ports to minimize attack surfaces. Additionally, using the highest industry standards with proven open sources tools, we configure a firewall, anti-spam and anti-virus protection, as well as a comprehensive set of security tools.

Your server is proactively updated to always keep up with ever evolving threats and vulnerabilities to continually ensure that with our regular security audits that your server and applications have the best protection in place. Server-side software is constantly reviewed and updated when a security risk is present.

We build off of this base when advanced level of protection and compliance requirements are required, with additional software offerings to further protect your data, such as Imunify360, as well as more comprehensive managed security packages for businesses of all sizes. While keeping your data secure is always our number one goal, when you have personally identifiable and sensitive data, work in highly regulated industries, or need to have PCI-DSS or PIPEDA compliance requirements, further security layers and may be additionally necessary. With iron clad Web Application Firewalls (WAFs) that are tailored to individual server and business requirements and the applications that run on them, we can place as many security layers and protections in place as you need.

We will additionally conduct regular manual reviews and reports when required, and can be provided in conjunction with or independently from any consultancy services for all levels of due diligence for your organization and industry. These can include technology solutions, such as fail over services and business continuity planning for the unthinkable, but also can review internal best practices and advice to how your staff handle and manage access to the data at their fingertips.

When necessary, we have a network of security professional we work in tandem with to do penetrations testing, code reviews and audits.

We care about protecting your data, and no matter your needs, we have solutions for you.

No matter how good the security on your server is that's protecting your organization and your online presence, the internet never sleeps and your server and applications need to be accessible 24/7/365. Prolonged outages and periods of inaccessibility will drive away traffic and sales which will affect your bottom line. Dealing with issues like this on an ongoing basis detracts your time and energy away from growing your business.

When you trust us to manage your servers that power your applications and websites, our state-of-the-art monitoring system watches for potential downtime and server errors that could affect your website's performance 24/7/365.

Not only do we monitor where the server is up, but we monitor dozens of metrics that may affect your server and applications performance, and can predict a problem before it happens. An example of some of the components we monitor with our default and standard monitoring in place for all servers:

• Load
• Utilization
• Disk I/O
• Disk Space Usage
• http
• Network Utilization
• Memory
• MySQL
• Disk Health
• TCP Connections

We have pre-set intervals that all these services are being watched, monitored, and escalated to our team that is on stand by to investigate any incidents requiring our attention.

When even minutes of downtime are critically important to your organization and need to increase the frequency of these checks with quicker escalation processes up to and including paging one of our senior staff if and when an incident requires our quick attention, our Rapid Response Monitoring will do exactly that.

We can custom tailor solutions to your needs, including bring more services in to scope, including monitoring of your applications as well as monitoring for malware detection. Your domains and IP can be monitored for both spam and malware that have been flagged for distributing harmful content and we will work to remove your domain and IPs from any blacklisting with browsers, security software, and RBL (Real Time Blackhole Lists).

No matter what you want need us to monitor and detect, we have options in our toolkit to provide.

What we detect we react on. We don't wait for you to alert us to a problem. This is the foundation to how we are hard wired to support you.

We've got your server properly secured, and monitored, and whenever there is an incident that needs our attention, we are on top of it 24/7/365. Whether it's an incident that's solely affecting your server, or something potentially larger, our team is waiting and watching and ready to pounce in to action to close the gap and stop the incident dead in its tracks.

Time is of the essence, and to ensure that your server and applications remain up, we don't wait for you to contact us to a situation at hand, we are here to fix server problems before you ever notice, act on any monitoring incident we've detected, and applying security and regular system updates to keep your server secure and running optimally.

If you don't have an IT team on standby 24/7, you can consider us to be part of that team, ensuring your server and online presence remains uninterrupted. Even when you've got a 24/7 team of IT professionals, their roles can be quite diversified and their main attention may be elsewhere. For the fraction of the cost you can plug in to our team and get the best of both worlds, a cost effective 24/7/365 team that's both acting proactively to incidents and here when you have questions and need our support. If you need something migrated, we are here to help you with that.

We know how frustrating it can be to have to go through the layers of support staff to escalate your request to the right person. We take the pain out of that by working collaboratively and direct your request to the right person and when time is critical we pull together and get your request handled quickly.

And when you may need it, our team can be part of your DevOps, providing consultation and advice to help you with performance optimization, improve application performance, and caching solutions. In the course of our days, if we feel it necessary, we will alert you to anything that may not be part of our normal scope of server related matters so that you and your developers can address.

While our response times to support requests are top notch, if you need guaranteed SLAs or have your requests prioritized, we have options we can put in to place for you.

Speed and performance are always top of mind, both our speed to detect but the applications too.